Enterprise · E-commerce · Optum Store
I led design work on a new e-commerce funnel that supported insurance coverage on parental products, this required new composition ideas not previously seen.
Read case studyUX architecture · systems thinking
UX architecture for complex product systems.
Ahoy! I’m JB Ong, a UX Architect who helps teams make complex products easier to understand, use, and evolve—through systems thinking, research, information architecture, and design leadership.
See the parts. Design the relationships.
Selected systems in practice.
Four projects where the interface was only part of the problem—and the relationships between people, technology, policy, and business shaped the solution.
Enterprise · Gaming · Caesars Sportsbook
I helped define how Caesars Rewards appeared inside a newly white-labeled sportsbook—connecting loyalty education, product requirements, research, design-system constraints, and multi-state delivery.
Read case studyInternal systems · Service experience · Fitbit I.T.
I mapped Fitbit’s employee-facing I.T. ecosystem, then redesigned the wiki, onboarding, equipment requests, and communications around a clearer, more coherent support experience.
Read case studyStartup · Entertainment commerce · Spylight
I helped turn an unclear entertainment-fashion concept into a more legible commerce experience—using research, product mapping, and mobile-first design to shorten the path from discovery to purchase.
Read case studyWhat collaborators say.
Perspectives from product, design, and technology leaders across complex systems and teams.
“What sets JB apart is his holistic approach to design—he considers every angle and anticipates user needs with an almost uncanny foresight, ensuring that the final product isn’t just functional but also intuitive and engaging.”
“JB excels at presenting ideas and technical materials in a manner that tells a story while drawing the audience in and making them a partner and stakeholder of the experience.”
“JB consistently demonstrates an easiness to build interpersonal relations with others. If you ever need someone to deliver under pressure, no slip-ups, just results, JB is your man!”
“We needed a lot of help building our UX from the ground up and JB was integral in that process. He managed all of the user feedback and testing, worked on site flows, created a UX documentation process, and many other things!”
“On occasion I have sought guidance from him on matters of information architecture, user experience and management and he would provide insightful and actionable advice.”
UX architecture, systems thinking, research, and design leadership.
United Health Network | Senior UX Designer
Architected the UX and information architecture for a healthcare insurance contract lifecycle management platform, shifting a developer-led build toward a user-centered, market-ready solution.
2025 — 2026
OptumDTC / RVO Health | Principal UX Architect
Led and directed work across biometric login, affordable insulin, promotions and discounts, durable medical equipment, rapid eCommerce deployment, and design-system stewardship.
2022 — 2024
Caesars Digital | UX Designer / Product Owner
Led Caesars Rewards integration, initiated a white-label program during the Eldorado merger, and supervised developers and QA for compliant multi-state releases.
2019 — 2022
Creative Interlace | Designer & Co-Founder
Moved client work from discovery through design and development, using ecosystem research and UML models to shape differentiated MVPs.
2017 — 2019
Thinking beyond the screen.
Gaia Gauge is where I make systems thinking useful—tracing the feedback loops, hidden costs, and relationships shaping UX, leadership, business, technology, culture, and everyday life.
Featured videos
11:52This one metric is going to kill your company!A raw stream of consciousness on Monthly Active Users, live-service business models, and the systems beneath the metric.Every Second We Are Influencing SomeoneThoughts on the blurred line between influence and leadership—and what leading by example means beyond the workplace.Mass Effect, Anthem, BioWare, and Bad UXHow a unifying technology decision created a domino effect across a business, its teams, and the player experience.View all videos Latest writing
When winning empties the worldA stronger side can drive its rivals away. WoW, New World, and co-op games raise a question. Who pays for a win when players cannot choose the fight?Stop waiting for wealth to trickle downTax cuts for the rich promise gains for everyone. Studies challenge that promise. What changes when workers and families get more of the money first?When only wins count as experienceD&D, Monster of the Week, and Call of Cthulhu reward growth in different ways. What do we miss when we count only wins?View all writing Salutations! I’m Jaynesis—commonly known as JB.
My path runs through fashion, entertainment, and technology—fields I’ve been around since childhood. That range taught me how to enter complex situations, find the meaningful connections, and build a useful path forward.
My studies in spiritual and narrative psychology shape how I listen, collaborate, and think about the stories a system tells through its behavior.
I approach design as a system: not just the interface, but the people, processes, incentives, constraints, and future consequences around it.